Alex Delgado
UX DESIGNER AT AMAZON
Prevented 19,250+ agent contacts and increased engagement with and discoverability of support center content.
Reduced agent FCR by 10.4% and AHT by 10.1% in under two months which provided a 95% resolution rate overall.
Providing contextual help and feature on-boarding
Meeting advertisers where they are with help content that is relevant to completing the task at hand.
Helping advertisers get quality creative
Designing a one stop shop for advertisers without creative to obtain videos, assets, and more services from third party vendors.