Hi, my name is Alex —
A UX Designer at Amazon.
Previously at Morgan Stanley.
Help overhaul
Prevented 19,250+ agent contacts and increased engagement with and discoverability of support center content.
View Project
Virtual assistant
Reduced agent FCR by 10.4% and AHT by 10.1% in under two months which provided a 95% resolution rate overall.
View Project
Contextual help
Meeting advertisers where they are with help and onboarding content that is relevant to completing the task at hand
View Project
Quality creative
A one stop shop for advertisers without creative to obtain videos, assets, and more services from third party vendors.
View Project