Created new tools that agents use to get the right help to our advertisers quickly. Reduced agent FCR by 10.4% and AHT by 10.1% in under two months which provided a 95% resolution rate overall.

Rethinking how advertisers browse and receive help. Prevented 19,250+ agent contacts and increased engagement with and discoverability of support center content.

Meeting advertisers where they are with help and on-boarding content that is relevant to completing the task at hand.

Crafting a bespoke marketplace for advertisers to obtain quality creative, videos, and services for their ads.